The Evans Way

Every move is the same…

When it comes to removals our philosophy is simple. Every move is different. Every move is the same.

Every move is different. There is no other removal job like yours. Your unique needs and requirements mean we will give you a personalised service with specific attention to the detail.

Every move is the same. We have our rigorous rules and guidelines that we apply to every job. That way you know you are gaining the full benefit of our years of experience and professional training.

Your move is the most important job we have.  You have our guaranteed personal attention from the very first moment.  We can offer you the best possible combination of advice, service and professionalism all wrapped up in a blanket of care.

The Evans Way is how we do everything in the best way for you.

We want to be the best removal company you will ever use. That is why our own Code of Practice is based on feedback we get from our customers. We work with you in the way you want us to.

Don’t judge us by other people’s standards, judge us by yours, or judge us by our own. See our own unique operating code, and read what other customers have said about us.

The Evans Way is how we do everything in the best way for you.

We don’t want to be just the same as every other removal company, we want to be the best removal company you will ever use. That is why our own Code of Practice is based on feedback we get from our customers. We work with you in the way you want us to.

Here’s how:

You want your move to be safe on the road.

We are members of the Road Haulage Association, so we follow the most stringent set of standards you can find. We guarantee you a top quality, professional, service, fully compliant with all legislation and following all best practice guidelines.

You want your belongings and property looked after during your move.

All packaging materials are of the best quality and fit for purpose. Where necessary, we will design and build specialist transit cases to securely hold valuable or unusual objects.
We use the appropriate vehicles for each job, and each load is packed and secured for safe transport.
We make sure we have all the right levels of insurance cover in place, checked and up to date.

You want people who know what they are doing.

All our staff are specially trained for the work they do for you, with specialist packing teams to pack and prepare your belongings before the removals team arrives.
Unusual jobs and destinations are thoroughly researched before any quotation is prepared, ensuring that we know exactly what each job will involve.
If required in the moving of bulky, breakable and unique items, specialist lifting, packing and transportation equipment will be used.

You want someone who understands what is important to you, and takes care of any worries you might have.

Our staff are instructed to listen carefully to every instruction you give them, and address every concern that you might raise with them.
If something is physically possible, we will find a way to do it for you.

You want clear prices and quotes for your work, and no hidden charges or surprises.

We ensure that every detail of every job is itemised, to clearly show you everything that is included and highlight anything that isn’t.
Once a quotation is given, it is fixed, unless you change the work you want us to do.

You want people you can trust.

All our staff are interviewed, vetted and trained to make sure they are reliable, trustworthy and empathetic.

You want a proper professional job doing, by someone who gets all the detail sorted for you.

Your job is discussed in detail with you, so we know exactly what you expect from us.
Every job is coordinated by a dedicated team leader, supported by head office customer service.
Full progress reports are produced on a daily basis.
Our staff are instructed to keep themselves and their vehicles smart and presentable at all times.

You want courteous, polite and respectful people to work with.

Our training and induction programme includes specific information on customer care and respect.
We use customer feedback to check that our staff are polite and courteous at all times.

You want someone that somebody else has recommended.

We follow-up all jobs to make sure our clients are completely satisfied, to gain valuable feedback, to ask for comments that can be shared with future potential clients, and to ensure our standards are maintained and improved.